Consumer

Refunds and replacements, online orders that go wrong, subscriptions that will not cancel, complaints to consumer forums and when your card issuer must step in.

Consumer guides

2 guides

INConsumer

Your rights when an online order goes wrong: refunds, replacements and complaints

The Consumer Protection Act's e-commerce rules put the duty on the platform, not just the seller, and the e-Daakhil portal lets you file a complaint without a lawyer.

By Ritu Sharma, Know Your Rights editor

6 min read

USConsumer

Your rights when a subscription will not cancel: the click-to-cancel rule, chargebacks and the state laws that go further

The federal rule says cancelling must be as easy as signing up. Here is what to do when it is not, and when your card issuer has to step in.

By Jordan Ellis, Know Your Rights writer

6 min read

Consumer

Consumer guides

Your rights when an online order goes wrong: refunds, replacements and complaints

Your rights when a subscription will not cancel: the click-to-cancel rule, chargebacks and the state laws that go further

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